Delivering only the best experience for our Clients

You’ve never experienced support like this! at Intake|Engine, our goal was to set up the simplest and most efficient 100% US-based customer support system that the industry has ever seen and that begins with image!  Because we not only serve your Staff directly but also your Clients, Caregivers and Service Providers, we maintain cohesiveness with your organization. This means that when one of your Clients or Caregivers call us, we will always address ourselves as YOUR organizations Application Support Center over the phone or via email.  We have found that doing this has increased trust and transparency with our callers and has helped boost the image of support from organizations like yours with internal Staff, Caregivers and Service Providers saying “Wow!” As a bonus for your IT Teams, it also bolsters their support capabilities and they love it!

To further enhance your support we also set up a local number in your demographic for your Staff, Clients, Caregivers, and Service Providers to call.  When a user calls the phone number they will be routed to a designated point-person on the Application Support Center and their call will be handled appropriately with professionalism, courtesy and care to get through the issue in a timely manner.  In some cases, it could be routed to your own IT or Fiscal Team depending on the issue (billing questions, user setup, hardware, etc.).  We truly become an extension of your support team and we promise that you’ll love it!